About Us - The Good Guys
Find out more about The Good Guys, including who we are and what we do, as well as more on our Doing Good program, helping the local community
www.thegoodguys.com.auHere are the latest widely reported developments about The Good Guys:
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The Good Guys were ordered to pay penalties totaling about AU$13.5–13.7 million over misleading store-credit promotions that ran from July 2019 to August 2023. This followed an ACCC-led legal action and resulted in remediation for customers who did not receive promised store credits or had short expiry periods. The company cooperated with the investigation and accepted liability. [ABC News Australia, June–September 2025 coverage][4][5]
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Reports noted the penalties were part of a Federal Court settlement in Australia, with the ACCC asserting that customers had to opt in to marketing communications and faced rapid expiry of credits. JB Hi-Fi, the parent company of The Good Guys, stated ongoing compliance efforts and cooperation with authorities. [Yahoo Finance Australia][Kalkine Media][2][3]
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Coverage from multiple outlets in 2025 emphasized the broader consumer-rights context, highlighting the retailer’s promotional practices over four years and the impact on trust and brand accountability within retail advertising. [ABC News Australia][3][4]
If you’d like, I can pull the exact court documents or summarize the key provisions of the settlement and the remediation steps for affected customers. I can also track ongoing developments and provide a brief daily update.