Here’s the latest I can provide based on recent public reports and TELUS Digital activity.
Answer
- TELUS Digital has been actively expanding its AI capabilities and global delivery footprint, including new sites in Argentina and India, and expanding multilingual data-labeling and model-training services. This supports broader enterprise AI deployments for customers across over 35 countries.
- The division has highlighted real-time AI capabilities and agentic AI for customer experiences, such as real-time personalization and AI-driven journey activation demonstrated at industry events, including Adobe Summit 2026.
- TELUS Digital has continued to emphasize trust and safety, with deployments around KYC/AML and financial crime controls as part of its AI and customer experience offerings.
Context and notable details
- Global reach: TELUS Digital reports an expanded delivery network, now operating in more than 35 countries with a workforce exceeding 82,000, and multilingual support in 60 languages plus data labeling in over 500 languages/dialects.
- AI applications: The Fuel iX platform is used for large-scale AI deployment, with claims of processing trillions of model tokens in 2025 and a suite of use cases aimed at customer experience optimization.
- Industry positioning: TELUS Digital has highlighted a global rebrand and ongoing AI services expansion since 2024, reinforcing its leadership in enterprise AI services within the telecom and digital solutions space.
Illustration
- Example use case: Real-time AI personalization engines automate customer journeys in minutes after interactions, reducing latency and enabling dynamic marketing and loyalty actions.
If you’d like, I can pull the latest specific press releases or create a brief, citation-rich summary with direct quotes and links.
Sources
Global Delivery Network Expansion: TELUS Digital has significantly expanded its global delivery network over the past nine months, adding multiple sites in Argentina and India, which enhances its competitive position in the Asia-Pacific and Latin American markets by operating in over 35 countries with more than 82,000 employees. Enhanced Multilingual Support: The company now offers customer experience services in 60 languages and supports over 500 languages and dialects for data labeling and...
intellectia.aiAI Application Scaling: TELUS Digital processed over 2 trillion AI model tokens in 2025 through its Fuel iX platform, showcasing its enterprise-level AI deployment capabilities in global telecommunications operations, significantly enhancing customer experience and operational efficiency. Customer Experience Optimization: According to NVIDIA's report, 44% of telecom operators prioritize customer experience optimization as their main AI investment, and TELUS Digital aids operators in...
intellectia.aiCheck out TELUS Digital's latest news, events, and media coverage here
www.telusdigital.comThe latest company information, including net asset values, performance, holding & sectors weighting, changes in voting rights, and directors and dealings.
markets.ft.comnews
www.newswire.caTelus Digital will showcase how generative AI and real-time AI orchestration convert contact center interactions into activation-ready intelligence at Adobe Summit 2026 taking place at the Venetian...
www.marketscreener.comAt Booth 2245, TELUS Digital will show AI extracting intent and sentiment from customer calls and activating web and loyalty journeys within minutes.
www.stocktitan.netTELUS Digital's awards, rankings, and third-party recognition helped solidify its position as a top global industry leader over the years.
news.outsourceaccelerator.comThe latest company information, including net asset values, performance, holding & sectors weighting, changes in voting rights, and directors and dealings.
markets.ft.comCheck out TELUS Digital's latest news, events, and media coverage here
www.telusdigital.com